課程資訊
課程名稱
參考資訊服務
REFERENCE AND INFORMATION SERVICES 
開課學期
98-1 
授課對象
文學院  圖書資訊學系  
授課教師
林奇秀 
課號
LIS3008 
課程識別碼
106 32210 
班次
 
學分
全/半年
半年 
必/選修
必帶 
上課時間
星期二3,4(10:20~12:10) 
上課地點
新501 
備註
限本系所學生(含輔系、雙修生)
總人數上限:60人 
Ceiba 課程網頁
http://ceiba.ntu.edu.tw/981LIS_RIS 
課程簡介影片
 
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課程概述

This 2-credit required course for LIS undergraduate students introduces you to the world of reference and information services, a core function that essentially defines the modern libraries & information institutions. 

課程目標
By attending the class you will:
1.Gain an overview of the theories, ideologies, and principles underlying current forms of R&I services.
2.Obtain basic skills for providing R&I services in libraries or similar information institutions.
3.Gain an overview of the issues and professional concerns affecting future R&I services development. 
課程要求
See the hard copy syllabus. 
預期每週課後學習時數
 
Office Hours
每週二 13:00~14:00 備註: Office hours: Tuesdays 1:00-2:00 PM or by appointment 
參考書目
[Required Readings]
1. Bopp, R. E., & Smith, L. C. (Eds) (2001) Reference and information
services: An introduction. 3rd ed. Englewood, CO: Libraries Unlimited.
2. Cassell, K. A., & Hiremath, U. (2006). Reference and information services
in the 21st century: An introduction. NY: Neal-Schuman.
3. Case, D. O. (2002). Looking for information: A survey of research on
information seeking, needs, and behavior. Amsterdam: Academic Press.
4. Janes, J. (2003). Introduction to reference work in the digital age. NY:
Neal-Schuman.
5. 蘇小鳳(2005)。即時數位參考資訊服務。台北市:文華。

[Extended Readings (Optional)]
1. Some optional readings are listed in the weekly schedules. These readings
will extend your knowledge related to the course themes.

[Pleasure Readings]
The following fictional works are for fun. You are encouraged to write an
optional reflection paper for each work and gain extra bonus points for your
final grade (see Course Requirements & Grading for details).

1. 艾可.安伯托(Eco, Umberto);謝瑤玲譯。(2000)。玫瑰的名字。三版,台北市:皇
冠。
2. 有川浩(2008-2009)。圖書館戰爭�圖書館內亂�圖書館危機。台北市:台灣角川書
店。
3. Manley, W. (1996). The truth about reference librarians. Jefferson, N.C.:
McFarland.
 
指定閱讀
See the weekly reading schedules in the hard copy syllabus. 
評量方式
(僅供參考)
 
No.
項目
百分比
說明
1. 
Reading Report 1 
10% 
 
2. 
Reading Report 2 
10% 
 
3. 
Quizzes 
10% 
 
4. 
Midterm Exam 
30% 
 
5. 
Final Exam 
30% 
 
6. 
Attendance/Participation 
10% 
 
 
課程進度
週次
日期
單元主題
Week 1
9/15  Note: This course schedule has been REVISED on 2009/11/23 
Week 2
9/22  R&I Services: Functions & Types of Services (1) 
Week 3
9/29  R&I Services: Functions & Types of Services (2) 
Week 4
10/06  Understanding Users & User Needs 
Week 5
10/13  Librarians as Info Shrinks: Conducting Reference Interviews (1) 
Week 6
10/20  Librarians as Info Shrinks: Conducting Reference Interviews (2) 
Week 7
10/27  Librarians as Info Detectives: Developing Search Strategies 
Week 8
11/03  Info Literacy & Bibliographic Instruction (1) 
Week 9
11/10  Midterm Exam 
Week 10
11/17  Information Literacy & Bibliographic Instruction (Pt.2) 
Week 11
11/24  Readers' Advisory & Reading Promotion Services 
Week 12
12/01  R&I Services for Special Populations 
Week 13
12/08  Ethics & Controversies in R&I Services (1)  
Week 14
12/15  Ethics & Controversies in R&I Services (2)  
Week 15
12/22  Digital Reference (1) 
Week 16
12/29  Digital Reference (2) 
Week 17
1/05  Managing R&I Services 
Week 18
1/12  Final Exam