課程資訊
課程名稱
參考資訊服務
Reference and Information Services 
開課學期
111-2 
授課對象
文學院  圖書資訊學系  
授課教師
林奇秀 
課號
LIS3008 
課程識別碼
106 32210 
班次
 
學分
2.0 
全/半年
半年 
必/選修
必帶 
上課時間
星期二3,4(10:20~12:10) 
上課地點
圖資視聽室 
備註
總人數上限:70人 
 
課程簡介影片
 
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課程概述

This 2-credit required course for LIS undergraduate students will introduce you to the work of reference and information services, a core function that essentially defines the modern libraries & information institutions. 

課程目標
By attending the classes you will:
 Gain knowledge in the major theories, professional ideologies, and principles underlying current R&I services.
 Obtain basic skills for providing and managing R&I services in libraries and other information institutions.
 Understand current issues, professional concerns, and recent developments that affect the future of R&I services. 
課程要求
 
預期每週課後學習時數
 
Office Hours
每週一 15:30~16:30 備註: Or by appointment 
指定閱讀
The lectures will be based largely on the following texts which are available at the Department Library’s course reserves section. You are expected to have finished reading the weekly assigned texts prior to the class meetings.

[Required Readings for Everyone]
 Bopp, R. E., & Smith, L. C. (Eds) (2001). Reference and information services: An introduction. 3rd ed. Englewood, CO: Libraries Unlimited.
 Cassell, K. A., & Hiremath, U. (2006). Reference and information services in the 21st century: An introduction. NY: Neal-Schuman.

[Extended Readings (Optional)]
 Some optional readings are listed in the weekly schedules. These readings will expand your knowledge in the course topics.

[Pleasure Readings]
The following fictional works are for fun. You are encouraged to write an optional reflection paper for each work and gain extra bonus points for your final grade (see Course Requirements & Grading for details).
 艾可.安伯托(Eco, Umberto);謝瑤玲譯(2000)。玫瑰的名字。三版,台北市:皇冠。
 有川浩(2008-2009)。圖書館戰爭/圖書館內亂/圖書館危機/圖書館革命。台北市:台灣角川書店。
 Manley, W. (1996). The truth about reference librarians. Jefferson, N.C.: McFarland.
 
參考書目
 
評量方式
(僅供參考)
 
No.
項目
百分比
說明
1. 
Reading Report 1 
15% 
 
2. 
Reading Report 2 
15% 
 
3. 
Midterm Exam  
30% 
 
4. 
Final Exam 
30% 
 
5. 
Participation & Attendance 
10% 
 
 
課程進度
週次
日期
單元主題
第1週
  Course Introduction; Primary Colors of Reference (1) 
第2週
  National Holiday (no class meeting) 
第3週
  Primary Colors of Reference (2) 
第4週
  Understanding Users and User Needs  
第5週
  Librarians as Info Shrinks: Conducting Reference Interviews (1) 
第6週
  Librarians as Info Shrinks: Conducting Reference Interviews (2) 
第7週
  National Holiday (no class meeting) 
第8週
  Midterm Exam 
第9週
  Librarians as Info Detectives: Search Strategies 
第10週
  Information Literacy and Instructional Programs 
第11週
  Readers' Advisory and Other Reading Promotion Services 
第12週
  Ethics and Controversies in R&I Services (1) 
第13週
  Ethics and Controversies in R&I Services (2) 
第14週
  Digital Reference 
第15週
  [Reserved for class adjustment] 
第16週
  Final Exam