課程資訊
課程名稱
 參考資訊服務
Reference and Information Services 
開課學期
 108-1 
授課對象
 文學院  圖書資訊學系  
授課教師
 林奇秀 
課號
 LIS3008 
課程識別碼
 106 32210 
班次
  
學分
 2.0 
全/半年
 半年 
必/選修
 必帶 
上課時間
 星期二3,4(10:20~12:10) 
上課地點
 圖資視聽室 
備註
 限本系所學生(含輔系、雙修生)
總人數上限：70人 
Ceiba 課程網頁
 http://ceiba.ntu.edu.tw/1081Ref_Serv 
課程簡介影片
 
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課程概述

This 2-credit required course for LIS undergraduate students will introduce you to the world of reference and information services, a core function that essentially defines the modern libraries & information institutions. 

課程目標
 By attending the class you will:
1.Understand the theories and principles underlying current R&I services.
2.Gain the basic skills for providing R&I services in libraries or in other types of information institutions.
3.Develop abilities in planning, managing, and promoting R&I services.
4.Understand the major issues and professional concerns in current R&I services and the trends of future development. 
課程要求
 Limited to LIS undergraduate students (including double-major students and those taking LIS as their minor)  
預期每週課後學習時數
  
Office Hours
  
指定閱讀
 See the weekly schedules in the hard copy syllabus. 
參考書目
 The lectures will be based largely on the following texts which are available

at the Department Library’s course reserves section. You are expected to have

finished reading the weekly assigned texts prior to the class meetings.



One reading package has been assembled for ease of access, including all

article-length readings. Ask the circulation desk staff for assistance. Should

you have any problem with accessing the readings, consult the LIS Library

staff.



[Required Readings for Everyone]

1. Bopp, R. E., & Smith, L. C. (Eds) (2001) Reference and information

services: An introduction. 3rd ed. Englewood, CO: Libraries Unlimited.



2. Cassell, K. A., & Hiremath, U. (2006). Reference and information services

in the 21st century: An introduction. NY: Neal-Schuman.



3. 蘇小鳳（2005）。即時數位參考資訊服務。台北市：文華。



[Extended Readings (Optional)]

Some optional readings are listed in the weekly schedules. These readings will

extend your knowledge related to the course themes.



[Pleasure Readings]

The following fictional works are for fun. You are encouraged to write an

optional reflection paper for each work and gain extra bonus points for your

final grade (see Course Requirements & Grading for details).



1. 艾可.安伯托（Eco, Umberto）；謝瑤玲譯（2000）。玫瑰的名字。三版，台北市：皇

冠。



2. 有川浩(2008-2009)。圖書館戰爭�圖書館內亂�圖書館危機�圖書館革命。台北市：

台灣角川書店。



3. Manley, W. (1996). The truth about reference librarians. Jefferson, N.C.:

McFarland. 
評量方式
(僅供參考)
    
課程進度
週次
日期
單元主題
Week 1
 09/10  Course Introduction 
Week 2
 09/17  Primary Colors of Reference – Providing Information 
Week 3
 09/24  Primary Colors of Reference – Providing Guidance 
Week 4
 10/01  Primary Colors of Reference – Providing Instruction 
Week 5
 10/08  Understanding Users & User Needs 
Week 6
 10/15  Librarians as Info Shrinks: Conducting Ref Interviews (1)  
Week 7
 10/22  [Class cancelled; do your self-study] 
Week 8
 10/29  Librarians as Info Shrinks: Conducting Ref Interviews (2) 
Week 9
 11/05  Midterm Exam 
Week 10
 11/12  Librarians as Info Detectives: Search Strategies 
Week 11
 11/19  Information Literacy & Instructional Programs 
Week 12
 11/26  Readers’ Advisory & Other Reading Promotion Services 
Week 13
 12/03  Outreach Services for Special User Populations 
Week 14
 12/10  Ethics & Controversies in R&I Services (1) 
Week 16
 12/24   Digital References 
Week 17
 12/31  [Spared for schedules adjustment; final day of the class] 
Week 18
 01/07  Final Exam