課程資訊
課程名稱
參考資訊服務
Reference and Information Services 
開課學期
102-1 
授課對象
文學院  圖書資訊學系  
授課教師
林奇秀 
課號
LIS3008 
課程識別碼
106 32210 
班次
 
學分
全/半年
半年 
必/選修
必帶 
上課時間
星期二3,4(10:20~12:10) 
上課地點
圖資視聽室 
備註
限本系所學生(含輔系、雙修生)
總人數上限:70人 
Ceiba 課程網頁
http://ceiba.ntu.edu.tw/1021Ref_Services 
課程簡介影片
 
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課程概述

This 2-credit required course for LIS undergraduate students will introduce you to the world of reference and information services, a core function that essentially defines the modern libraries & information institutions.

The design of this course is based on several emerging philosophies of librarianship. First, the idea of evidence-based librarianship calls for the integration of research and practice; it emphasizes services implementation & decision making based on solid research findings. Second, the ideas of “user-oriented services,” “library as a place,” and “blended librarianship” together advocate a “design” approach in which library environment and services are carefully planned from library users’ perspectives in order to enhance their use experiences and maximize customer satisfaction. Skills and sensitivity are essential for achieving the goals. Finally, the ideas of collaborative learning and team librarianship emphasize the importance of group work and the sharing of information and ideas. As such, you are required to actively participate in group based classroom activities. Some assignments are designed to reinforce information exchange and collaboration. Outside the class you are also encouraged to form voluntary study groups in order to help each other survive the heavy workloads, maximize learning gains, and develop good partnerships with your classmates. In summary, the motto of this class would be: “Research, Sensitivity, & Collaboration.”
 

課程目標
By attending the class you will:
1.Understand the theories and principles underlying current R&I services.
2.Gain the basic skills for providing R&I services in libraries or in other types of information institutions.
3.Develop abilities in planning, managing, and promoting R&I services.
4.Understand the major issues and professional concerns in current R&I services and the trends of future development. 
課程要求
Limited to LIS undergraduates (including double-major students and those taking LIS as their minor)  
預期每週課後學習時數
 
Office Hours
 
參考書目
The lectures will be based largely on the following texts which are available

at the Department Library’s course reserves section. You are expected to have

finished reading the weekly assigned texts prior to the class meetings.



One reading package has been assembled for ease of access, including all

article-length readings. Ask the circulation desk staff for assistance. Should

you have any problem with accessing the readings, consult the LIS Library

staff.



[Required Readings for Everyone]

1. Bopp, R. E., & Smith, L. C. (Eds) (2001) Reference and information

services: An introduction. 3rd ed. Englewood, CO: Libraries Unlimited.



2. Cassell, K. A., & Hiremath, U. (2006). Reference and information services

in the 21st century: An introduction. NY: Neal-Schuman.



3. 蘇小鳳(2005)。即時數位參考資訊服務。台北市:文華。



[Extended Readings (Optional)]

Some optional readings are listed in the weekly schedules. These readings will

extend your knowledge related to the course themes.



[Pleasure Readings]

The following fictional works are for fun. You are encouraged to write an

optional reflection paper for each work and gain extra bonus points for your

final grade (see Course Requirements & Grading for details).



1. 艾可.安伯托(Eco, Umberto);謝瑤玲譯(2000)。玫瑰的名字。三版,台北市:皇

冠。



2. 有川浩(2008-2009)。圖書館戰爭�圖書館內亂�圖書館危機�圖書館革命。台北市:

台灣角川書店。



3. Manley, W. (1996). The truth about reference librarians. Jefferson, N.C.:

McFarland. 
指定閱讀
See the weekly schedules in the hard copy syllabus. 
評量方式
(僅供參考)
 
No.
項目
百分比
說明
1. 
Reading report 1 
15% 
 
2. 
Reading report 2 
15% 
 
3. 
Midterm Exam 
30% 
 
4. 
Final Exam 
30% 
 
5. 
Attendance & Participation 
10% 
 
 
課程進度
週次
日期
單元主題
Week 1
09/10  Course Introduction 
Week 2
09/17  R&I Services: Nature, Functions, Types of Services (1) 
Week 3
09/24  R&I Services: Nature, Functions, Types of Services (2) 
Week 4
10/01  Understanding Users & User Needs 
Week 5
10/08  Librarians as Info Shrinks: Conducting Ref Interview (1) 
Week 6
10/15  Librarians as Info Shrinks: Conducting Ref Interviews (2) 
Week 7
10/22  Librarians as Info Detectives: Search Strategies (1) 
Week 8
10/29  Librarians as Info Detectives: Search Strategies (2) 
Week 9
11/05  Midterm Exam 
Week 10
11/13  Information Literacy & Instructional Programs 
Week 11
11/26  Readers' Advisory & Other Reading Promotion Services 
Week 12
11/26  Outreach Services for Specific User Populations 
Week 13
12/03  Ethics & Controversies in R&I Services (1) 
Week 14
12/10  Ethics & Controversies in R&I Services (2) 
Week 15
12/17  Digital Reference 
Week 16
12/24  The Future of R&I Services: Trends & Challenges 
Week 17
12/31  (TBA - spared for schedule adjustment) 
Week 18
01/07  Final Exam