課程資訊
課程名稱
參考資訊服務
Reference and Information Services 
開課學期
110-1 
授課對象
文學院  圖書資訊學系  
授課教師
林奇秀 
課號
LIS3008 
課程識別碼
106 32210 
班次
 
學分
2.0 
全/半年
半年 
必/選修
必帶 
上課時間
星期二3,4(10:20~12:10) 
上課地點
圖資視聽室 
備註
限本系所學生(含輔系、雙修生)
總人數上限:70人 
Ceiba 課程網頁
http://ceiba.ntu.edu.tw/1101Ref_Serv 
課程簡介影片
 
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課程大綱
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課程概述

This 2-credit required course for LIS undergraduate students will introduce you to the world of reference and information services, a core function that essentially defines the modern libraries & information institutions. 

課程目標
By attending the class you will:
1.Understand the theories and principles underlying current R&I services.
2.Gain the basic skills for providing R&I services in libraries or in other types of information institutions.
3.Develop abilities in planning, managing, and promoting R&I services.
4.Understand the major issues and professional concerns in current R&I services and the trends of future development. 
課程要求
Limited to LIS undergraduate students (including double-major students and those taking LIS as their minor)
If you're seeking to enroll into this class, you must come to the first online class meeting for course introduction. See Content > Week 1 > Course File for login instruction.

本課程僅開放給圖資系同學選修(含雙修與輔系生)
欲加簽的同學請於第一次線上上課須全程參與課程介紹,如加退選期間有空位,教師會個別寄發授權碼給有登記加簽的同學。
第一次線上課程使用U Meeting,登入方法如下:

會議主旨: Reference Services Online Classroom
會議時間: 2021年9月28日星期二上午10點00分 - 下午12點30分 CST

請於指定的時間按一下以下項目以加入會議:
https://u.cyberlink.com/meeting/534586025

您也可以在您的電腦或行動裝置上安裝 U,以使用會議 ID 和密碼加入: https://u.cyberlink.com/download
會議 ID: 534-586-025
密碼: testrun

細節請見本課程 Content > Week 1 > Content Files 
Office Hours
 
參考書目
The lectures will be based largely on the following texts which are available

at the Department Library’s course reserves section. You are expected to have

finished reading the weekly assigned texts prior to the class meetings.



One reading package has been assembled for ease of access, including all

article-length readings. Ask the circulation desk staff for assistance. Should

you have any problem with accessing the readings, consult the LIS Library

staff.



[Required Readings for Everyone]

1. Bopp, R. E., & Smith, L. C. (Eds) (2001) Reference and information

services: An introduction. 3rd ed. Englewood, CO: Libraries Unlimited.



2. Cassell, K. A., & Hiremath, U. (2006). Reference and information services

in the 21st century: An introduction. NY: Neal-Schuman.



3. 蘇小鳳(2005)。即時數位參考資訊服務。台北市:文華。



[Extended Readings (Optional)]

Some optional readings are listed in the weekly schedules. These readings will

extend your knowledge related to the course themes.



[Pleasure Readings]

The following fictional works are for fun. You are encouraged to write an

optional reflection paper for each work and gain extra bonus points for your

final grade (see Course Requirements & Grading for details).



1. 艾可.安伯托(Eco, Umberto);謝瑤玲譯(2000)。玫瑰的名字。三版,台北市:皇

冠。



2. 有川浩(2008-2009)。圖書館戰爭�圖書館內亂�圖書館危機�圖書館革命。台北市:

台灣角川書店。



3. Manley, W. (1996). The truth about reference librarians. Jefferson, N.C.:

McFarland. 
指定閱讀
See the weekly schedules in the hard copy syllabus. 
評量方式
(僅供參考)
 
No.
項目
百分比
說明
1. 
Reading report 1 
15% 
 
2. 
Reading report 2 
15% 
 
3. 
Midterm Exam 
30% 
 
4. 
Attendance & Participation 
10% 
 
5. 
Final Exam 
30% 
 
 
課程進度
週次
日期
單元主題
Week 1
  Course Introduction 
Week 2
  Primary Colors of Reference (1) 
Week 3
  Primary Colors of Reference (2) 
Week 4
  Understanding Users & User Needs 
Week 5
  Librarians as Info Shrinks: Conducting Ref Interviews (1) 
Week 6
  Librarians as Info Shrinks: Conducting Ref Interviews (2) 
Week 7
  Librarians as Info Detectives: Search Strategies 
Week 8
  Midterm Exam 
Week 9
  Information Literacy & Instructional Programs 
Week 10
  Readers' Advisory & Other Reading Promotion Services 
Week 11
  Ethics & Controversies in R&I Services (1) 
Week 12
  Ethics & Controversies in R&I Services (2) 
Week 13
  Digital Reference (1) 
Week 14
  Digital Reference (2) 
Week 15
  [Reserved for class adjustment] 
Week 16
  Final Exam