課程資訊
課程名稱
參考資源與服務
Reference Services and Resouorces 
開課學期
110-1 
授課對象
文學院  圖書資訊學研究所  
授課教師
羅思嘉 
課號
LIS5048 
課程識別碼
126 U1130 
班次
 
學分
3.0 
全/半年
半年 
必/選修
選修 
上課時間
星期三7,8,9(14:20~17:20) 
上課地點
圖資會議室 
備註
非本科生補修課程。
限碩士班以上 或 限博士班
總人數上限:15人 
Ceiba 課程網頁
http://ceiba.ntu.edu.tw/1101LIS5048_ 
課程簡介影片
 
核心能力關聯
核心能力與課程規劃關聯圖
課程大綱
為確保您我的權利,請尊重智慧財產權及不得非法影印
課程概述

課程內容主要介紹參考服務與參考資源的基本觀念,討論議題包括參考服務的理念與內容、參考資源的類型與特色,讓修課同學能夠掌握參考服務之內涵與技巧,以及孰悉常用參考資源之運用。 

課程目標
- 了解參考服務理念與內容
- 掌握各類參考資源之功能與特性
- 具備利用參考資源解決資訊問題之能力 
課程要求
Observing reference services
Hands-on experience with reference materials
Instructional course design
Presentation on information resources 
預期每週課後學習時數
 
Office Hours
另約時間 
指定閱讀
Reference the reading list 
參考書目
Textbooks
Cassell, K. A, & Hiremath, U. (2018). Reference and information services: An introduction. (4th Ed.). Chicago: ALA Neal-Schuman.
Wong, M. A.,& Saunders, L. (Eds.) (2020). Reference and information services (6th ed.). Santa Barbara, CA: Libraries Unlimited.
Other references
Shontz, P. K., & Murray, R. A. (Ed.) (2007). A day in the life: Career options in library and information science. Westport, Conn.: Libraries Unlimited. 
評量方式
(僅供參考)
 
No.
項目
百分比
說明
1. 
Assignments 
45% 
Three assignments will be delivered in this lecture, including e-learning course ware evaluation, instructional course design, and information retrieval. 
2. 
In-Class Exercises 
15% 
Three in-class exercises will be handed out for the lectures on reference materials. 
3. 
Talk Notes 
15% 
Three invited speakers will given talks on various topics. It is required that the students have to submit the talk notes after the talks. 
4. 
Final Report 
15% 
Students will conducting a literature review type research on chosen topic and present the results in both oral and written reports. 
5. 
Participation 
10% 
Attendance and participation in discussion will be graded. 
 
課程進度
週次
日期
單元主題
第1週
09/22  Introduction to Reference and Information Services
Introduction to the syllabus
*Assign Pre-H
*Online Classroom, https://join.skype.com/xc8vGbdJ25XM 
第2週
09/29  Function of Reference Librarian Today and the Future
Wong, & Saunders, Ch.1
*Report on observation on activities at Reference Desk 
第3週
10/06  1.Models of Reference Services
Wong, & Saunders, Ch.6
2.Reference Interviews: Determining the Question
Cassell, & Hiremath, Ch.2
Wong, & Saunders, Ch.3, Ch.4, 75-84; Guidelines for Behavioral Performance of Reference and Information Service Providers (2013)
*Assign H1 
第4週
10/13  1.Instruction Design
Cassell, & Hiremath, Ch.16
Wong, & Saunders, Ch.4
2.Training for Reference Services
Wong, & Saunders, Ch.9
Shontz, & Murray, Chs.13, 32 
第5週
10/20  Reference Librarian as a Profession, and Service Design
*Guest Speaker 
第6週
10/27  Marketing Reference Services
Wong, & Saunders, Ch.10
*Report on critics on IL courses 
第7週
11/03  1.Finding the Answers: Search Strategies
Cassell, & Hiremath, Ch.3
Wong, & Saunders, Ch.16
2.Selecting and Evaluating Reference Materials
Wong, & Saunders, Ch.14
*Assign H2 
第8週
11/10  Questions about Publications: Bibliographic Resources
Cassell, & Hiremath, Ch.4
Wong, & Saunders, Ch.20
*Hands-on practice (SLIM, Union Catalogue, Publication Lists) 
第9週
11/18  Events and Issues in the Past and Present: Journal Article Indexes
Cassell, & Hiremath, Ch.8
Wong, & Saunders, Ch.22
*Hands-on practice (PerioPath, EBSCO ASC) 
第10週
11/24  Citation Index
Wong, & Saunders, Ch.22, 475-476
*Hands-on practice (WOS) 
第11週
12/01  *Presentations on Instruction Design for Information Resources 
第12週
12/08  *Guest Speaker: Health & Medicine Resources 
第13週
12/15  About Anything and Everything: Ready Reference Special focus on Dictionaries, Encyclopedias, Statistics and Law
Wong, & Saunders, Chs.17-19, 27, 31
*Assign H3 
第14週
12/22  Management and Evaluation of Reference Services
Cassell, & Hiremath, Chs. 20-23
Wong, & Saunders, Chs.7-8 
第15週
12/29  *Guest Speaker: GIS
Wong, & Saunders, Ch. 24
李宗信、顧雅文(2014)。近二十年來應用歷史地理資訊系統的回顧與展望:以臺灣區域史研究為例。臺灣史研究,第21卷第2期,頁167-196。
*H3 due 
第16週
01/05  *Report on Issues in Reference Services and Resources