課程名稱 |
圖書館與資訊系統評估 LIBRARY AND INFORMATION SYSTEM EVALUATION |
開課學期 |
98-2 |
授課對象 |
文學院 圖書資訊學研究所 |
授課教師 |
唐牧群 |
課號 |
LIS5067 |
課程識別碼 |
126EU1360 |
班次 |
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學分 |
3 |
全/半年 |
半年 |
必/選修 |
選修 |
上課時間 |
星期一A,B,C(18:25~21:05) |
上課地點 |
圖資會議室 |
備註 |
本課程以英語授課。U選課程,大學部與研究所同學皆可選修。一般生與在職生併班上課。 總人數上限:17人 |
課程網頁 |
http://www.lis.ntu.edu.tw/~mctang/courses/evaluation/index.htm |
課程簡介影片 |
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核心能力關聯 |
核心能力與課程規劃關聯圖 |
課程大綱
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課程概述 |
This class examines goals, criteria, measures, measuring instruments and methods of evaluating a variety of library and information services. Emphasis is placed on the use of data for planning and decision making. Topics covered include evaluation of collection, applied bibliometrics, availability analysis, usability test and online information retrieval evaluation. Methods surveyed include circulation and log analyses, experimental design, protocol analysis, focus group and survey interview. |
課程目標 |
Students will
1. Acquire a basic understanding of the methods available for evaluating library collection and information services;
2. Identify the most appropriate method for a particular evaluation project;
3. Design and implement an evaluation project; and
4. Understand the opportunities and challenges of evaluation in a networked environment
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課程要求 |
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預期每週課後學習時數 |
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Office Hours |
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指定閱讀 |
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參考書目 |
Bertot John Carlo (2004). Assessing digital library services: approaches, issues, and considerations available online. International Symposium on Digital Libraries and Knowledge Communities in Networked Information Society 2004 (DLKC'04).
Battleson, Brenda, Austin Booth & Jane Weintrop (2001). Usability testing of an academic library Web sites: a case study. Usability testing of an academic library Web site: a case study. The Journal of Academic Librarianship, 27, 188-198.
Ciliberti Anne, Marie L. Radford, Gary P. Radford, and Terry Ballard (1998). Empty handed? a material availability study and transaction log analysis verification. The Journal of Academic Librarianship (24)4, pp. 282-9.
Cook, Colleen & Fred M. Heath (2001a). Users' perceptions of library service quality: a LibQUAL+ qualitative study.
Cook, Colleen, Fred M. Heath (2001b). LibQUAL+: Service quality assessment. IFLA conference proceedings available online
Cook, Colleen, Fred Heath and Bruce Thompson (2000). A new culture of assessment: preliminary report on the ARL SERVQUAL survey. IFLA conference proceedings 66, available online
Covey, Denise. Troll (2002). Usage and usability assessment : library practices and concerns. Washington :, Digital Library Federation, Council on Library and Information Resources. 93p available online
Nitecki, Danuta A. and Hernon, Peter. "Measuring service quality at Yale University's libraries."Journal of Academic Librarianship v.26 n.4 (Jul 2000) p.259-73.
Nitecki, Danuta A. and Hernon, Peter (2000). "Measuring service quality at Yale University's libraries." Journal of Academic Librarianship v.26 n.4,p.259-73
Hearsh Wiliam R. (2003). Information retrieval: a health and biomedical perspective. New York: Springer.
Hernon, Peter & Charles R. McClure (1990). Evaluation & Library Decision Making. Norwood, N.J.: Ablex.
Hiller, Steve (2001). Assessing user needs, satisfaction, and libary performance at the University of Washington Libraries. Library Trends 49(4). pp. 605-625.
Hiller, Steve, and James Self (2004). From measurement to management: using data wisely from planning and decision-making. Library Trends (53)1, pp. 129-155.
Ho jeannette & Gwyneth H. Crowley (2003). User perceptions of the "reliability" of library services at Texa A&M University: a focus group study. Journal of Academic Librarianship (29)2, pp.82-87
Ke, Hao-Ren, Rolf Kwakkelaar, Yu-Min Tai, & Li-Chun Chen (2002). Exploring behavior of e-journal users in science and technology: transaction log analysis of Elsevier's ScienceDirect OnSite in Taiwan. Library and Information Science Research 24,pp. 265-291.
Kantor (1984). Objective performance measures for academic and research libraries.
Keppel, G., & Wickens, T. A. (2004). Design and analysis: A researcher's handbook (4th ed.). Upper Saddle River, NJ: Prentice-Hall.
Kyrillidou, Martha (2002). From input and output measures to quality and outcome measures, or, from the user in the life of the library to the library in the life of the user.
Lin Tom M. Y., Luarn Pin and Yun Kuei Huang (2005). Effect of Internet book reviews on purchase intention: a focus group study. Journal of Academic Librarianship 31(5), pp. 461-468.
Lancaster, F.W. (1993). If you want to evaluate your library. London : Library Association.
Nitecki Danuta A. and Peter Hernon (2000). Measuring service quality at Yale University's Libraries. Journal of Academic Librarianship, 26, 259-273.
Pesch, Oliver (2004). Using statistics: taking e-metrics to the next level. The Serials Librarian 46(1/2),pp.143-154.
Taylor, R.S. (1984). Value-added process in information systems. Norwood, NJ: Ablex.
Matthews, J. R. (2007). The Evaluation and Measurement of Library Services. Westport, CN: Libraries Unlimited.
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評量方式 (僅供參考) |
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週次 |
日期 |
單元主題 |
Week 1 |
2/22 |
Orientation & introduction; Input, output and outcome |
Week 2 |
3/01 |
Evaluation and Planning; traditional library measures |
Week 3 |
3/08 |
Analysis of use |
Week 4 |
3/15 |
Value-added model; value of information: search vs. experience goods; Morae demo |
Week 5 |
3/22 |
Evaluation of online systems;
Usability testing;
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Week 6 |
3/29 |
Shelf availability |
Week 7 |
4/05 |
Qingming Festival |
Week 8 |
4/12 |
Components of system evaluation
Card sorting demo; EXCEL/SPSS
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Week 9 |
4/19 |
Information retrieval and Interactive IR evaluation |
Week 10 |
4/26 |
<b>Usability study presentation</b> |
Week 11 |
5/03 |
Experimental Design |
Week 12 |
5/10 |
ANOVA, GLM and advanced experimental design |
Week 13 |
5/17 |
Experimental design exercise;
Evaluation of customer Service
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Week 14 |
5/24 |
Limesurvey demo
LibQUAL+; ARL new measures initiatives
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Week 15 |
5/31 |
Questionnaire creation exercise; Protocol analysis, focus group; |
Week 16 |
6/07 |
Transaction log, E-metrics, Project Counter; |
Week 17 |
6/14 |
Outcome assessment; Critical incident analysis |
Week 18 |
6/21 |
Final presentation |
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