課程資訊
課程名稱
 作業管理
Operations Management 
開課學期
 102-1 
授課對象
 管理學院  資訊管理學系  
授課教師
 陳靜枝 
課號
 IM3003 
課程識別碼
 705 23200 
班次
  
學分
 3 
全/半年
 半年 
必/選修
 必修 
上課時間
 星期一6,7,8(13:20~16:20) 
上課地點
  
備註
 本課程中文授課,使用英文教科書。上課教室：管一405。
限本系所學生(含輔系、雙修生)
總人數上限：65人 
Ceiba 課程網頁
 http://ceiba.ntu.edu.tw/1021IM_OM2013 
課程簡介影片
 
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課程概述

This class is designed to introduce students to the important topic of operations management with apprehension such as product and service design, capacity planning, management of quality and quality control, inventory planning, etc. The students in this class will learn not only the algorithms and techniques used to solve these related problems, but also the real-world applications that can comprehend these methods. The students are encouraged to utilize computers in every respect of this class. 

課程目標
 本課程的重點在介紹一切與作業(operations)有關的經營管理問題，並探討各種機能應如何充分配合與發展，以便能有效且充分應用人力、材物料及設備，進而生產或提供適質、適量且合乎消費者需求的產品�服務之各種活動。課程內容包括︰預測、作業策略、製程管理與設備配置、品質管理、產品�服務之設計、產能規劃、供應鏈管理、存貨管理及排程、專案管理等單元。並將實際學習服務活動相關的調查分析。 
課程要求
 Form each group with 5—8 persons. Select a case problem that could be solved by the techniques taught in this class. The cases can be found at the end of each chapter in the textbook. Prepare a 20 minutes presentation. Turn in a report less than 8 pages. The reports will be due the day of presentation.
Both mid-term and final exams will be take-home and open-book. No discussion is allowed among students when answering the exam questions. Cheating will result in severe penalty. 
預期每週課前或/與課後學習時數
  
Office Hours
  
指定閱讀
 Operations Management (Eleventh Edition) by William J. Stevenson 
參考書目
 Operations Management (Eleventh Edition) by William J. Stevenson 
評量方式
(僅供參考)
  
No.
項目
百分比
說明
1. 
 Midterm Project 
20% 
 Form each group with 5—8 persons. Select a case problem that could be solved by the techniques taught in this class. The cases can be found at the end of each chapter in the textbook. Prepare a 20 minutes presentation. Turn in a report less than 8 pages. The reports will be due the day of presentation. 
2. 
 Final Project 
20% 
 Form each group with 5—8 persons. Select a case problem that could be solved by the techniques taught in this class. The cases can be found at the end of each chapter in the textbook. Prepare a 20 minutes presentation. Turn in a report less than 8 pages. The reports will be due the day of presentation. 
3. 
 Mid-term Exam 
30% 
 Both mid-term and final exams will be take-home and open-book. No discussion is allowed among students when answering the exam questions. Cheating will result in severe penalty. 
4. 
 Final Exan 
30% 
 Both mid-term and final exams will be take-home and open-book. No discussion is allowed among students when answering the exam questions. Cheating will result in severe penalty. 
 
課程進度
週次
日期
單元主題
第1週
 9/09  Introduction of the class and Chapter 1: Introduction to Operations Management 
第2週
 9/16  Chapter 2: Competitiveness, Strategy and Productivity
Chapter 3: Forecasting 
第3週
 9/23  Chapter 4: Product and Service Design 
第4週
 9/30  Chapter 5: Strategic Capacity Planning for Products and Services
Chapter 8: Location Planning and Analysis 
第5週
 10/07  Chapter 6: Process Selection and Facility Layout 
第6週
 10/14  Chapter 7: Work Design and Measurement 
第7週
 10/21  Chapter 17: Project Management 
第8週
 10/28  Midterm Project Presentation I 
第9週
 11/04  Mid-term Exam (Turn-in at 5:00pm) 
第10週
 11/11  Chapter 9: Management of Quality 
第11週
 11/18  Chapter 10: Quality Control 
第12週
 11/25  Chapter 11: Aggregate Planning and Master Scheduling
Chapter 12: MRP and ERP 
第13週
 12/02  Chapter 13: Inventory Management 
第14週
 12/09  Chapter 14: Lean Operations 
第15週
 12/16  Chapter 15: Supply Chain Management 
第16週
 12/23  Chapter 16: Scheduling 
第17週
 12/30  Final Project Presentation II 
第18週
 1/6  Final Exam (Turn-in at 5:00pm)