課程資訊
課程名稱
 作業管理
Operations Management 
開課學期
 107-1 
授課對象
 管理學院  資訊管理學系  
授課教師
 陳靜枝 
課號
 IM3003 
課程識別碼
 705 23200 
班次
  
學分
 3.0 
全/半年
 半年 
必/選修
 選修 
上課時間
 星期一7,8,9(14:20~17:20) 
上課地點
 管一402 
備註
 初選不開放。本課程中文授課,使用英文教科書。
限本系所學生(含輔系、雙修生)
總人數上限：65人 
Ceiba 課程網頁
 http://ceiba.ntu.edu.tw/1071IM3003_OM 
課程簡介影片
 
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課程概述

This class is designed to introduce students to the important topic of operations management with apprehension such as product and service design, capacity planning, management of quality and quality control, inventory planning, etc. The students in this class will learn not only the algorithms and techniques used to solve these related problems, but also the real-world applications that can comprehend these methods. The students are encouraged to utilize computers in every respect of this class. 

課程目標
 本課程的重點在介紹一切與作業(operations)有關的經營管理問題，並探討各種機能應如何充分配合與發展，以便能有效且充分應用人力、材物料及設備，進而生產或提供適質、適量且合乎消費者需求的產品?服務之各種活動。課程內容包括︰預測、作業策略、製程管理與設備配置、品質管理、產品?服務之設計、產能規劃、供應鏈管理、存貨管理及排程、專案管理等單元。並將實際學習服務活動相關的調查分析。 
課程要求
 Form each group with 5—8 persons. Select a case problem that could be solved by the techniques taught in this class. The cases can be found at the end of each chapter in the textbook. Prepare a 20 minutes presentation. Turn in a report less than 8 pages. The reports will be due the day of presentation.
Both mid-term and final exams will be take-home and open-book. No discussion is allowed among students when answering the exam questions. Cheating will result in severe penalty. 
預期每週課前或/與課後學習時數
  
Office Hours
  
指定閱讀
 Operations Management : Processes and Supply Chains (Eleventh Edition) by Lee J. Krajewski, Manoj K. Malhotra and Larry P. Ritzman 
參考書目
 Operations Management : Processes and Supply Chains (Eleventh Edition) by Lee J.
Krajewski, Manoj K. Malhotra and Larry P. Ritzman 
評量方式
(僅供參考)
  
No.
項目
百分比
說明
1. 
 First Case Presentation (I) 
20% 
 First Case Presentation on Oct. 15 
2. 
 Second Case Presentation (II) 
15% 
 Second Case Presentation on Nov. 26 
3. 
 Third Case Presentation (III) 
15% 
 Third Case Presentation on Dec. 24 
4. 
 Mid-term Exam 
25% 
 Mid-term Exam on Nov. 5 
5. 
 Final Exam 
25% 
 Final Exam on Jan. 7 
 
課程進度
週次
日期
單元主題
第1週
 2018/09/10  Introduction of the Class and a Beer Game 
第2週
 2018/09/17  Chapter 1: Using Operations to Create Value 
第3週
 2018/09/24  Day off (August Moon Festival Holiday) 
第4週
 2018/10/01  Chapter 2: Process Strategy and Analysis 
第5週
 2018/10/08  Chapter 3: Managing Quality 
第6週
 2018/10/15  First Case Presentation (I) 
第7週
 2018/10/22  Chapter 4: Planning Capacity 
第8週
 2018/10/29  Chapter 7: Managing Effective Projects 
第9週
 2018/11/05  Mid-term Exam (Turn-in at 5:00pm) 
第10週
 2018/11/12  Chapter 8: Forecasting Demand 
第11週
 2018/11/19  Chapter 9: Managing Inventories 
第12週
 2018/11/26  Second Case Presentation (II) 
第13週
 2018/12/03  Chapter 10: Planning and Scheduling Operations 
第14週
 2018/12/10  Chapter 11: Efficient Resource Planning 
第15週
 2018/12/17  Chapter 12: Designing Effective Supply Chains and Chapter 13: Supply Chains and Logistics 
第16週
 2018/12/27  Third Case Presentation (III) 
第17週
 2018/12/31  Day off (New Year Holiday) 
第18週
 2019/01/07  Final Exam (Turn-in at 5:00pm)