課程資訊
課程名稱
知識管理
KNOWLEDGE MANAGEMENT 
開課學期
98-2 
授課對象
管理學院  資訊管理學研究所  
授課教師
吳玲玲 
課號
IM7083 
課程識別碼
725 U3360 
班次
 
學分
全/半年
半年 
必/選修
必修 
上課時間
星期三6,7,8(13:20~16:20) 
上課地點
管二103 
備註
本課程中文授課,使用英文教科書。上課教室:管壹第七會議室。與魏志平合開
限碩士班以上 且 限本系所學生(含輔系、雙修生)
總人數上限:25人 
Ceiba 課程網頁
http://ceiba.ntu.edu.tw/982km 
課程簡介影片
 
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課程概述

To compete in the newly emerging knowledge-centric economy, organizations around the world have undertaken various initiatives to manage their most important yet volatile asset—knowledge. Knowledge management (KM) is a systematic and organizational process for acquiring/creating, organizing, sharing, transferring, using/applying, and updating both tacit and explicit knowledge to enhance the organizational performance, improve organizational adaptability, increase values of existing products and services, and/or create new knowledge-intensive products, processes and services. While KM was developed first in industries and business functions that are basically selling knowledge—professional services, pharmaceuticals, research and development functions—it is quickly becoming prevalent in other industries, including manufacturing, financial services, and government organizations. It can be expected that most of industries will view themselves as knowledge-intensive and will develop or adopt some KM initiatives in their business units and functions. 

課程目標
The purpose of this course is to provide a comprehensive perspective on the emergent practices in KM. Specifically, in this course, we will explain the concepts, theories, and technologies that provide the foundation for KM, processes and strategies for developing and deploying KM initiatives, and organizational, managerial, and behavioral perspectives concerning various KM activities. 
課程要求
Group Project:
You are required to undertake a group project related to knowledge management research. Each group consists of 4 or 5 students. The group project needs to clearly address a research question and provide interesting results to the knowledge management area. Before your group decides the project direction and scope, you are encouraged to discuss your thoughts and plan with the instructor(s).

In your group project proposal and during the project proposal presentation, each group is required to 1) describe the motivation and importance of your research project, 2) report preliminary literature review, 3) propose the research method and/or research process employed in your project, and 4) conclude with expected research results. Each group is expected to prepare a 10- to 15-minute project proposal presentation in class and a 5-page written project proposal.

Regarding the group project presentation at the end of semester, 20 minutes are allocated to each group. Again, you need to report the motivation, literature review, the research method/process, and research findings. In addition, you have to show the significance of your research project by discussing your contributions to the knowledge management area and other areas related to your research project.

Examination:
There will be one examination, in a format of in-class, open-book and open-note. All required readings, class lectures, and case discussions will be the scope for examination questions.

Participation:
Students are strongly encouraged to participate in class discussions. Levels of participation will be evaluated based on each student’s contribution to class discussions, not just on class attendance.
 
預期每週課後學習時數
 
Office Hours
另約時間 備註: By Appointment 
參考書目
Reference Texts:
1. Becerra-Fernandez, I., Gonzalez, A., and Sabherwal, R., Knowledge
Management: Challenges, Solutions, and Technologies, Pearson Education, Inc.,
Upper Saddle River, NJ, 2004.
2.Davenport, T. H. and Prusak, L., Working Knowledge: How Organizations Manage
What They Know, Harvard Business School Press, Boston, MA, 1998.
3.Jennex, M. E., Knowledge Management in Modern Organizations, Idea Group
Publishing, Hershey, PA, 2007.
4.Kermally, S., Effective Knowledge Management: A Best Practice, John Wiley &
Sons, Ltd, New York, NY, 2002.
5.Nonaka, I. and Takerchi, H., The Knowledge-Creating Company: How Japanese
Companies Create the Dynamics of Innovation, Oxford University Press, Oxford,
1995.
6.Tiwana, A., The Knowledge Management Toolkit: Orchestrating It, Strategy,
and Knowledge Platforms, 2nd Ed., Prentice Hall PTR, Upper Saddle River, NJ,
2002.
7.林東清,知識管理,智勝,2007。

Related Journals:
.MIS Quarterly (IS journal)
.Information Systems Research (IS journal)
.Journal of Management Information Systems (IS journal)
.Harvard Business Review (general management journal)
.California Management Review (general management journal)
.Sloan Management Review (general management journal)
.Data and Knowledge Engineering (CS/IS journals)
.Data Mining and Knowledge Discovery (CS/IS journals)
.IEEE Transactions on Knowledge and Data Engineering (CS/IS journal)
.Electronic Journal of Knowledge Management
.International Journal of Knowledge Management
.Journal of Information and Knowledge Management
.Journal of Knowledge Management
.Knowledge Management Research and Practice
.International Journal of Knowledge and Learning
.International Journal of Knowledge, Culture and Change Management
.Knowledge and Information Systems
.Knowledge and Process Management: The Journal of Corporate Transformation
.Knowledge Engineering Review
 
指定閱讀
 
評量方式
(僅供參考)
 
No.
項目
百分比
說明
1. 
Participation (Including Case Discussions) 
15% 
 
2. 
Project Report and Presentation 
35% 
 
3. 
Project Proposal and Presentation 
10% 
 
4. 
Examination 
40% 
 
 
課程進度
週次
日期
單元主題
第1週
2/24  Introduction to the Course 
第2週
3/03  Fundamentals of Knowledge Management (by Wei) 
第3週
3/10  Knowledge Management Strategies (by Wei)
Case: DaimlerChrysler KM Strategies 
第4週
3/17  Context and Knowledge Management (by Wu)
Case: Holcim Group Support 
第5週
3/24  Knowledge Acquisition and Creation (by Wu)
Cases: The People's Light and Theatre; IDEO Product Development 
第6週
3/31  Knowledge Sharing (by Wu)
Cases: Destiny WebSolutions, Inc.; XUMA 
第7週
4/07  No Class (溫書假) 
第8週
4/14  Knowledge Transfer and Use (by Wu)
Case: Managing Knowledge and Learning at NASA and the JET Propulsion Laboratory (JPL) 
第9週
4/21  Proposal Presentation 
第10週
4/28  Knowledge Management Technologies and Systems (I) (by Wei) 
第11週
5/05  Knowledge Management Technologies and Systems (II) (by Wei) 
第12週
5/12  Panel Discussions 
第13週
5/19  Measuring Knowledge (by Wu) Case: Skandia AFS: Developing Intellectual Capital Globally 
第14週
5/26  Ethical and Legal Issues of Knowledge Management (by Wu) 
第15週
6/02  Knowledge Management in Virtual Teams (by Wei) Case: World Bank 
第16週
6/09  Examination 
第17週
6/16  No Class (Dragon Festival Holiday) 
第18週
06/23  Group Project Presentation