課程資訊
課程名稱
知識管理
Knowledge Management 
開課學期
109-2 
授課對象
管理學院  資訊管理學研究所  
授課教師
吳玲玲 
課號
IM7083 
課程識別碼
725 U3360 
班次
 
學分
3.0 
全/半年
半年 
必/選修
選修 
上課時間
星期三7,8,9(14:20~17:20) 
上課地點
管二203 
備註
本課程中文授課,使用英文教科書。
限本系所學生(含輔系、雙修生) 且 限碩士班以上
總人數上限:30人 
Ceiba 課程網頁
http://ceiba.ntu.edu.tw/1092IM7083_ 
課程簡介影片
 
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課程概述

To compete in the emerging knowledge-centric economy, most of organizations across various industries have undertaken various initiatives to manage their most important yet volatile asset—knowledge. Knowledge management (KM) refers to a systematic and organizational process for acquiring/creating, organizing, sharing, transferring, using/applying, and updating both tacit and explicit knowledge to enhance firm performance and adaptability, increase the values of existing products and services, and create new knowledge-intensive products, processes, and services. While KM was developed first in industries and business functions that are basically selling knowledge—professional services, pharmaceuticals, research and development functions—it is quickly becoming prevalent in other industries, including manufacturing, financial services, and government organizations. It can be expected that most of industries will view themselves as knowledge-intensive and will develop or adopt some KM initiatives in their business units and functions. 

課程目標
The purpose of this course is to provide a comprehensive overview on the emergent practices in KM. Specifically, in this course, we will explain the concepts, theories, and technologies that establish the foundation for KM, processes and strategies for developing and deploying KM initiatives, and organizational, managerial, and behavioral perspectives concerning various KM activities. 
課程要求
待補 
預期每週課後學習時數
 
Office Hours
 
參考書目
Optional
1. Milton, N., & Lambe, P. (2016). The Knowledge Manager’s Handbook: A Step-by-step
Guide to Embedding Effective Knowledge Management in your Organization. Kogan Page
Limited: Great Britain.
2. Rhem, A., J. (2017). Knowledge Management in Practice. CRC Press: London.

Related Journals:
MIS Quarterly (IS journal)
Information Systems Research (IS journal)
Journal of Management Information Systems (IS journal)
Decision Support Systems (IS journal)
Communications of the Association of Information Systems (IS journal)
Harvard Business Review (General Management Journal)
California Management Review (General Management Journal)
Sloan Management Review (General Management Journal)
IEEE Transactions on Knowledge and Data Engineering (CS/IS journal)
Data and Knowledge Engineering (CS/IS journals)
Data Mining and Knowledge Discovery (CS/IS journals)
Journal of Knowledge Management
Knowledge Management Research and Practice
Knowledge and Information Systems
Knowledge Engineering Review 
指定閱讀
待補 
評量方式
(僅供參考)
   
課程進度
週次
日期
單元主題
第1週
2/24  Introduction to the Course
Hislop Ch.1 
第2週
3/03  Fundamentals of KM
Hislop Ch.2, Ch.3
Dalkir Ch.1
Case: KM implementation at Huawei 
第3週
3/10  KM Strategies
Hislop Ch.4
Dalkir Ch.9
Case: DaimlerChrysler Knowledge Management Strategies 
第4週
3/17  Knowledge workers, KM team, and knowledge management leaders
Hislop Ch.5
Dalkir Ch.13
Case: Managing Knowledge and Learning at NASA and the Jet Propulsion Laboratory (JPL) 
第5週
3/24  Organizational learning and turning data into insight: Knowledge acquisition, capture and codification
Hislop Ch.6
Dalkir Ch.4
Case: 紅領: 大數據時代最牛的”裁縫” 
第6週
3/31  Knowledge Creation
Hislop Ch.7, Ch13
Case: Open innovation at Siemens 
第7週
4/07  Knowledge Sharing
Hislop Ch.11, Ch12
Dalkir Ch.5, Ch13
Case: Knowledge sharing at REMA 1000 
第8週
4/14  Project proposal (Midterm report) 
第9週
4/21  Communities of practice
Hislop Ch.12
Case: MindTree 
第10週
4/28  Knowledge Transfer
Hislop Ch.8, Ch.9, Ch.10
Dalkir Ch.6
Case: Rank Xerox global transfer of best practices 
第11週
5/05  Knowledge application and protection
Case: The Lego group: publish or protect? 
第12週
5/12  KM and social media
Hislop Ch.10, Ch.13
Case: Tech talk: creating a social media strategy 
第13週
5/19  Measuring the Value of Knowledge
Dalkir Ch.10
Case: Skandia AFS 
第14週
5/26  Context of KM: Leadership, Organizational Structure, and Culture
Hislop Ch.14, Ch.15, Ch.16
Case: Partners healthcare systems 
第15週
6/02  Group Project Presentation (I) 
第16週
6/09  Group Project Presentation (II)
(Project report due) 
第17週
6/16  Preparing for final 
第18週
6/23  Examination(2:20-5:20pm)