課程資訊
課程名稱
知識管理
Knowledge Management 
開課學期
107-2 
授課對象
管理學院  資訊管理學研究所  
授課教師
吳玲玲 
課號
IM7083 
課程識別碼
725 U3360 
班次
 
學分
3.0 
全/半年
半年 
必/選修
選修 
上課時間
星期三7,8,9(14:20~17:20) 
上課地點
管二203 
備註
本課程中文授課,使用英文教科書。
限本系所學生(含輔系、雙修生) 且 限碩士班以上
總人數上限:30人 
Ceiba 課程網頁
http://ceiba.ntu.edu.tw/1072IM7083_ 
課程簡介影片
 
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課程概述

To compete in the emerging knowledge-centric economy, most of organizations across various industries have undertaken various initiatives to manage their most important yet volatile asset—knowledge. Knowledge management (KM) refers to a systematic and organizational process for acquiring/creating, organizing, sharing, transferring, using/applying, and updating both tacit and explicit knowledge to enhance firm performance and adaptability, increase the values of existing products and services, and create new knowledge-intensive products, processes, and services. While KM was developed first in industries and business functions that are basically selling knowledge—professional services, pharmaceuticals, research and development functions—it is quickly becoming prevalent in other industries, including manufacturing, financial services, and government organizations. It can be expected that most of industries will view themselves as knowledge-intensive and will develop or adopt some KM initiatives in their business units and functions. 

課程目標
The purpose of this course is to provide a comprehensive overview on the emergent practices in KM. Specifically, in this course, we will explain the concepts, theories, and technologies that establish the foundation for KM, processes and strategies for developing and deploying KM initiatives, and organizational, managerial, and behavioral perspectives concerning various KM activities. 
課程要求
待補 
預期每週課後學習時數
 
Office Hours
另約時間 備註: By appointment 
參考書目
Optional
1. Milton, N., & Lambe, P. (2016). The Knowledge Manager’s Handbook: A Step-by-step
Guide to Embedding Effective Knowledge Management in your Organization. Kogan Page
Limited: Great Britain.
2. Rhem, A., J. (2017). Knowledge Management in Practice. CRC Press: London.

Related Journals:
• MIS Quarterly (IS journal)
• Information Systems Research (IS journal)
• Journal of Management Information Systems (IS journal)
• Decision Support Systems (IS journal)
• Communications of the Association of Information Systems (IS journal)
• Harvard Business Review (General Management Journal)
• California Management Review (General Management Journal)
• Sloan Management Review (General Management Journal)
• IEEE Transactions on Knowledge and Data Engineering (CS/IS journal)
• Data and Knowledge Engineering (CS/IS journals)
• Data Mining and Knowledge Discovery (CS/IS journals)
• Journal of Knowledge Management
• Knowledge Management Research and Practice
• Knowledge and Information Systems
• Knowledge Engineering Review
 
指定閱讀
Required:
1. Hislop, D., Bosua, R., & Helms, R. (2018). Knowledge Management in Organizations: A critical introduction. 4th ed. Oxford Press.
2. Dalkir, K. (2017). Knowledge Management in Theory and Practice. 3rd ed. The MIT Press


 
評量方式
(僅供參考)
 
No.
項目
百分比
說明
1. 
Examination 
40% 
There will be one examination, in the format of in-class, open-book and open-note. All required readings, class lectures, and case discussions will be the scope for examination questions. 
2. 
Project Proposal and Presentation 
10% 
You are required to undertake a group project related to knowledge management research. Each group consists of no more than 3 students. The group project needs to clearly address a research question and provide interesting results to the knowledge management area. Before your group decides the project direction and scope, you are encouraged to discuss your thoughts and plan with the instructor. In your group project proposal and during the project proposal presentation, each group is required to 1) describe the motivation and importance of your research project, 2) report preliminary literature review, 3) propose the research method and/or research process employed in your project, and 4) conclude with expected research results. Each group is expected to prepare a 15-minute project proposal presentation in class and a 5-page written project proposal.  
3. 
Project Report and Presentation 
35% 
Regarding the group project presentation at the end of semester, 30 minutes are allocated to each group. Again, you need to report the motivation, literature review, research method/process, and research findings. In addition, you have to show the significance of your research project by discussing your contributions to the knowledge management area and other areas related to your research project. 
4. 
Participation (including Case Discussions) 
15% 
Students are strongly encouraged to participate in class discussions. Levels of participation will be evaluated based on each student’s contribution to class discussions, not just on class attendance. 
 
課程進度
週次
日期
單元主題
第1週
2/20  Introduction to the Course  
第2週
2/27  Fundamentals of KM 
第3週
3/06  KM Strategies 
第4週
3/13  Knowledge workers, KM team, and knowledge management leaders 
第5週
3/20  Knowledge learning and turning data into insight: acquisition, capture and codification 
第6週
3/27  Knowledge Creation 
第7週
4/03  National holiday 
第8週
4/10  Knowledge Sharing and communities of practice 
第9週
4/17  Knowledge Transfer, Application and Protection 
第10週
4/24  Project proposal 期中報告 
第11週
5/01  KM and social media 
第12週
5/08  Measuring the Value of Knowledge 
第13週
5/15  KM Technologies and Systems (by Prof. Wei) 
第14週
5/22  Context of KM: Leadership, Organizational Structure, and Culture 
第15週
5/29  Group Project Presentation (I) 
第16週
6/05  Group Project Presentation (II) 
第17週
6/12  溫書假  
第18週
6/19  Examination