課程資訊
課程名稱
知識管理
Knowledge Management 
開課學期
105-2 
授課對象
管理學院  資訊管理學研究所  
授課教師
吳玲玲 
課號
IM7083 
課程識別碼
725 U3360 
班次
 
學分
3.0 
全/半年
半年 
必/選修
選修 
上課時間
星期三7,8,9(14:20~17:20) 
上課地點
管二204 
備註
本課程中文授課,使用英文教科書。
限本系所學生(含輔系、雙修生) 且 限碩士班以上
總人數上限:30人 
Ceiba 課程網頁
http://ceiba.ntu.edu.tw/1052IM7083_ 
課程簡介影片
 
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課程概述

To compete in the emerging knowledge-centric economy, most of organizations across various industries have undertaken various initiatives to manage their most important yet volatile asset—knowledge. Knowledge management (KM) refers to a systematic and organizational process for acquiring/creating, organizing, sharing, transferring, using/applying, and updating both tacit and explicit knowledge to enhance firm performance and adaptability, increase the values of existing products and services, and create new knowledge-intensive products, processes, and services. While KM was developed first in industries and business functions that are basically selling knowledge—professional services, pharmaceuticals, research and development functions—it is quickly becoming prevalent in other industries, including manufacturing, financial services, and government organizations. It can be expected that most of industries will view themselves as knowledge-intensive and will develop or adopt some KM initiatives in their business units and functions.

 

課程目標
The purpose of this course is to provide a comprehensive overview on the emergent practices in KM. Specifically, in this course, we will explain the concepts, theories, and technologies that establish the foundation for KM, processes and strategies for developing and deploying KM initiatives, and organizational, managerial, and behavioral perspectives concerning various KM activities. 
課程要求
 
預期每週課後學習時數
 
Office Hours
 
參考書目
 
指定閱讀
1. Dalkir, Kimiz (2011). Knowledge Management in Theory and Practice. 2nd ed. MIT press.

Optional:
1.Hislop, D. (2013). Knowledge Management in Organizations: A critical introduction. 3rd ed. Oxford Press
2.North, K., & Kumta, G. (2014). Knowledge Management: Vale Creation through Organizational Learning. Springer
 
評量方式
(僅供參考)
 
No.
項目
百分比
說明
1. 
Examination 
40% 
 
2. 
Project Proposal and Presentation 
10% 
 
3. 
Project Report and Presentation 
35% 
 
4. 
Participation (including Case Discussions) 
15% 
 
 
課程進度
週次
日期
單元主題
第1週
2/22  Introduction to the Course 
第2週
3/01  Fundamentals of KM 
第3週
3/08  KM Cycle and KM Models
 
第4週
3/15  KM Strategies 
第5週
3/22  Knowledge Acquisition and Creation 
第6週
3/29  Knowledge Sharing 
第7週
4/05  No Class (清明節) 
第8週
4/12  Proposal Presentation 
第9週
4/19  Knowledge Transfer and Application 
第10週
4/26  The Knowledge Team and Social Network 
第11週
5/03  KM Technologies and Systems (I)
(by Prof. Wei) readings TBA 
第12週
5/10  KM Technologies and Systems (II)
(by Prof. Wei) readings TBA
 
第13週
5/17  Measuring the Value of Knowledge 
第14週
5/24  Organizational Learning, Unlearning and Change 
第15週
5/31  Context of KM: Leadership, Organizational Structure, and Culture 
第16週
6/07  Group Project Presentation (I) 
第17週
6/14  Group Project Presentation (II)
Project report due 
第18週
06/21  Examination
2:20-5:20pm