週次 |
日期 |
單元主題 |
Week 1 |
2/26 |
Introduction to the Course
Supplementary Reading: Toward a political economy of crisis management
a. The crisis management landscape
b. Identifying Crises from the news
c. Political Sources of Crises |
Week 2 |
3/05 |
Sources of Change & Crises
Supplementary Reading: On the political economy of the financial crisis and bailout of 2008–2009
a. Major Domestic & International Sources of Crises
b. Policy, Institutions and Institutional Change
c. Crisis Management Today
d. Unexpected Sources of Crises |
Week 3 |
3/12 |
Strategic Planning and Assessing Crisis Vulnerability: National Government Policy Environment
Supplementary Reading: Managing Disasters - Taking Stock of Potential Perils
a. Forming the Crisis Management Team and Plan
b. Evaluating and auditing crisis risks |
Week 4 |
3/19 |
Recognizing a crisis: The International Environment
Supplementary Reading: Managing Disasters - Crisis Recognition
a. Seven indications that crises are taking shape
b. Why warning signs are often unheeded
c. Practical tips for crisis recognition |
Week 5 |
3/26 |
Organizational Strategy and Crisis: Avoiding self-inflicted crises
Supplementary Reading: Managing Disasters - Avoiding the avoidable
a. Using a probability-based risk audit to determine the cost of risk avoidance
b. The warning signs of impending crises |
Week 6 |
4/02 |
Public Holiday: Study week |
Week 7 |
4/09 |
Contingency Planning: Data Security
Supplementary Reading: Managing Disasters - Contingency planning; They Burned the House Down
a. Addressing crises that cannot be anticipated through crisis management teams
b. The five steps to contingency planning
c. Using simulations to train crisis teams |
Week 8 |
4/16 |
Disaster Containment: Oil and Politics
Supplementary Reading: Managing Disasters - Containment
a. Use quick and decisive action
b. Put people first
c. Be physically at the scene
d. Communicate liberally |
Week 9 |
4/23 |
Crisis Resolution: Taking Decisive Action
Supplementary Reading: Managing Disasters - Crisis Resolution
a. The importance of moving quickly and decisively
b. The role of communications
c. How project management techniques can help in crisis resolution |
Week 10 |
4/30 |
Crisis Leadership: Why Strong Leadership Matters
Supplementary Reading: Organizational Culture and Leadership Style
a. Failure of Conventional Training, Organizations & Responses
b. The personalities of organizations |
Week 12 |
5/14 |
Crisis Leadership: The rise of Abnormal Incidents
Supplementary Reading: Are You Leading Through the Crisis or Managing the Response
a. Leading under pressure
b. Dealing with the unknown |
Week 13 |
5/21 |
Ethics, Crisis Management & Crisis Communication: The Price of Credibility
Supplementary Reading: An Ethical Approach to Crisis Management; Managing Disasters-Mastering the Media
a. Underlying role of Ethics in Crisis Management
b. Seven Dimensions of Crisis Communication Management
c. Dealing with print and electronic media
d. Using audience segmentation to create a systematic communication strategy
|
Week 14 |
5/28 |
Managing Technology and Crisis
Supplementary Reading: The Real-time Power of Twitter - Crisis Management and Leadership in an Age of Social Media
a. Spreading Crisis at the speed of Twitter
b. Using Social Media Strategically |
Week 15 |
6/04 |
The importance of Organizational learning
Supplementary Reading: Managing Disasters - Learning from experience (Ch8)
a. Declaring the end of the crisis
b. Building a document log and learning from crises |
Week 16 |
6/11 |
Emerging Trends in Crisis Management
Supplementary Reading: Build Your Resilience in the Face of a Crisis
a. Chaos Theory: An Alternative Paradigm
b. Alternative Strategies for Dealing with a Crisis |
Week 17 |
6/18 |
Final Presentations |