課程資訊
課程名稱
 參考資源與服務
Reference Services and Resouorces 
開課學期
 111-1 
授課對象
 文學院  圖書資訊學研究所  
授課教師
 羅思嘉 
課號
 LIS5048 
課程識別碼
 126 U1130 
班次
  
學分
 3.0 
全/半年
 半年 
必/選修
 選修 
上課時間
 星期三7,8,9(14:20~17:20) 
上課地點
 圖資會議室 
備註
 非本科生補修課程。
限碩士班以上 或 限博士班
總人數上限：15人 
  
課程簡介影片
 
核心能力關聯
 核心能力與課程規劃關聯圖
課程大綱
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課程概述

課程內容主要介紹參考服務與參考資源的基本觀念，討論議題包括參考服務的理念與內容、參考資源的類型與特色，讓修課同學能夠掌握參考服務之內涵與技巧，以及孰悉常用參考資源之運用。 

課程目標
 - 了解參考服務理念與內容
- 掌握各類參考資源之功能與特性
- 具備利用參考資源解決資訊問題之能力 
課程要求
 Observing reference services
Hands-on experience with reference materials
Instructional course design
Presentation on information resources 
預期每週課後學習時數
  
Office Hours
 另約時間 
指定閱讀
 Reference the reading list 
參考書目
 Textbooks
Cassell, K. A, & Hiremath, U. (2018). Reference and information services: An introduction. (4th Ed.). Chicago: ALA Neal-Schuman.
Wong, M. A.,& Saunders, L. (Eds.) (2020). Reference and information services (6th ed.). Santa Barbara, CA: Libraries Unlimited.
Other references
Shontz, P. K., & Murray, R. A. (Ed.) (2007). A day in the life: Career options in library and information science. Westport, Conn.: Libraries Unlimited. 
評量方式
(僅供參考)
  
No.
項目
百分比
說明
1. 
 Assignments 
45% 
 Three assignments will be delivered in this lecture, including e-learning course ware evaluation, instructional course design, and information retrieval. 
2. 
 In-Class Exercises 
15% 
 Four in-class exercises will be handed out for the lectures on reference materials. 
3. 
 Talk Notes 
10% 
 Two invited speakers will given talks on various topics. It is required that the students have to submit the talk notes after the talks. 
4. 
 Final Report 
15% 
 Students will conducting a literature review type research on chosen topic and present the results in both oral and written reports. 
5. 
 Participation 
15% 
 Attendance and participation in discussion will be graded. 
 
針對學生困難提供學生調整方式
  
上課形式
 提供學生彈性出席課程方式
作業繳交方式
 學生與授課老師協議改以其他形式呈現
考試形式
其他
 由師生雙方議定
課程進度
週次
日期
單元主題
第1週
 9/7  Introduction to Reference and Information Services
Introduction to the syllabus
*Assign Pre-H 
第2週
 9/14  Function of Reference Librarian Today and the Future
Wong & Saunders, Ch.1
*Report on observation on activities at Reference Desk 
第3週
 9/21  Models of Reference Services
Wong & Saunders, Ch.6

Reference Interviews: Determining the Question
Cassell & Hiremath, Ch.2
Wong & Saunders, Ch.3, Ch.4, 75-84; Guidelines for Behavioral Performance of Reference and Information Service Providers (2013) 
第4週
 9/28  Instruction Design
Cassell & Hiremath, Ch.16
Wong & Saunders, Ch.4
*Assign H1 
第5週
 10/5  *Guest Speaker: Reference Librarian as a Profession, and Service Design 
第6週
 10/12  Finding the Answers: Search Strategies
Cassell & Hiremath, Ch.3
Wong, & Saunders, Ch.16

Selecting and Evaluating Reference Materials
Wong & Saunders, Ch.14 
第7週
 10/19  Questions about Publications: Bibliographic Resources
Cassell & Hiremath, Ch.4
Wong & Saunders, Ch.20
*Hands-on practice (SLIM, Union Catalogue, Publication Lists) 
第8週
 10/26  Events and Issues in the Past and Present: Journal Article Indexes
Cassell & Hiremath, Ch.8
Wong & Saunders, Ch.22
*Hands-on practice (Taiwan Periodical Literature, EBSCO ASC) 
第9週
 11/02  *Guest Speaker: Health & Medicine Resources 
第10週
 11/09  Citation Index
Wong & Saunders, Ch.22, 475-476
*Hands-on practice (WOS) 
第11週
 11/16  Information retrieval: Finding literatures
* H2 needs to be complete and submit before the class ended 
第12週
 11/23  About Anything and Everything: Ready Reference Special focus on Dictionaries, Encyclopedias, Statistics and Law
Wong & Saunders, Chs.17-19, 27, 31
*Assign H3 
第13週
 11/30  Training for Reference Services
Wong & Saunders, Ch.9
Shontz,& Murray, Chs.13, 32

Marketing Reference Services
Wong & Saunders, Ch.10 
第14週
 12/07  *Presentations on Instruction Design for Information Resources 
第15週
 12/14  Management and Evaluation of Reference Services
Cassell & Hiremath, Chs. 20-23
Wong & Saunders, Chs.7-8 
第16週
 12/21  *Report on Issues in Reference Services and Resources